The laptop package needs to remain factory sealed to be considered for return and in the box.
All returns, except DOA units need to be factory sealed (unopened).
For any DOA (Dead on Arrival) units, customer must contact Dell Customer Care directly.
A DOA unit has one of the following characteristics upon the initial opening of the packaging:
System won’t power on
System won’t stay on
System turns on with a black or blue screen
Cracked screen
Cracked chassis
Performance issues – any other performance issue outside DOAs, customers must contact Dell Customer Care directly. All Dell laptops we offer have at least 1 year warranty.
Products with performance issues are NOT returnable.
You must register your unit with Dell to obtain a warranty and will also need to provide the service tag number to initiate service with Dell Customer care.
Service tag is found on the back or bottom of the device and the outside of the packaging.