Technology Returns

What is the return policy for Dell laptops?

    • The laptop package needs to remain factory sealed to be considered for return and in the box.
    • All returns, except DOA units need to be factory sealed (unopened).
    • For any DOA (Dead on Arrival) units, customer must contact Dell Customer Care directly.
    • A DOA unit has one of the following characteristics upon the initial opening of the packaging:
      • System won’t power on
      • System won’t stay on
      • System turns on with a black or blue screen
      • Cracked screen
      • Cracked chassis
    • Performance issues – any other performance issue outside DOAs, customers must contact Dell Customer Care directly. All Dell laptops we offer have at least 1 year warranty.
      • Products with performance issues are NOT returnable.
      • You must register your unit with Dell to obtain a warranty and will also need to provide the service tag number to initiate service with Dell Customer care.
        • Service tag is found on the back or bottom of the device and the outside of the packaging.